Incivility and Bullying in Healthcare
This CEU course will address incivility and bullying in healthcare and how the CNA can work through these challenges.
What is Incivility?
Incivility in Nursing
What is Bullying?
Passive Aggressive Behavior
It's not always about you.... perception vs. reality.
Case Study 1
Case Study 2
Case Study 3
The Coaching Method
Fair and Just Terminations
Putting It All Together
References
Final Quiz